Your contact form doesn't answer.WhatsApp does.
Add a Let's Tok button to your website. Visitors start a WhatsApp conversation with your business, get an answer in seconds, and reach a real person on your team the moment they ask.
A contact form is a message with nowhere to go
Someone lands on your site ready to buy or book, and the only thing you offer them is a box that says we'll get back to you. Most of them don't wait.
It feels like posting into a void
No confirmation, no thread, no sign that a person is on the other end. The visitor closes the tab and messages the competitor who has a chat button.
The reply lands in the wrong place
Form submissions arrive as email and get buried — and the customer has no way to add the photo or detail that would have solved it in one message.
Nobody owns the follow-up
Either two people answer or nobody does. There's no status, no assignment, and no record of what was promised to whom.
The form is where interest goes to die
Your visitors already have WhatsApp open. Let them use it — and keep the whole conversation in one thread your team can actually work in.
Four steps, from click to human
Everything below happens on your own WhatsApp Business number. Letstok is the software behind the conversation, never the name your customer sees.
The visitor clicks Let's Tok
The button sits on your site — bottom corner, inside your contact page, or anywhere you drop it. A short disclosure explains they're about to message your business.
WhatsApp opens with your number
The chat opens against your WhatsApp Business number with a prefilled first message, so the visitor is always the one who starts the conversation.
Your welcome menu replies instantly
A business-configured welcome message and routing menu answers within seconds, day or night. No generative model — just the flow you set up.
A person takes over
The moment the visitor asks for someone — or your rules say so — the conversation moves to your shared inbox, automation pauses, and a teammate replies as themselves.
You're about to message BrightFix Appliance Repair. Messages are handled by BrightFix using Letstok.
Continue to WhatsAppYour business. Your number. Your name.
The visitor is messaging you, not us. Letstok is the inbox and the routing behind the conversation — the WhatsApp Business Account and the phone number stay yours.
You connect your own WhatsApp Business Account through Meta's official signup. Disconnect whenever you like and take your number with you.
What your customers never see
- Letstok's name in the conversation
- A shared, rented or recycled phone number
- A message from a company they never contacted
What they do see
- Your business name and profile photo
- Your own verified WhatsApp Business number
- A reply that arrives in seconds, not days
Talking to a person is always one word away
Nobody has to finish a menu to reach a human. Speak with a person stays visible in the welcome message, and the conversation escalates the moment someone asks — in English or in Hebrew.
WhatsApp's Business Messaging Policy allows automation inside the customer-service window but requires a prompt, direct path to a human. That path is built into the product, not bolted on.
Automation pauses on handoff
When a teammate takes the conversation, the automated flow stops immediately. Two voices never reply at once.
The whole thread comes along
Your agent sees every message the visitor already sent and which page of your site they came from. No asking them to repeat themselves.
Escalation rules you control
Escalate on a keyword, after a set number of steps, on specific menu options, or automatically outside business hours.
One inbox your whole team can work in
Every website conversation lands in a shared queue with a status, an owner and a source — so nothing gets answered twice and nothing gets forgotten.
Conversation details
Customer sent a photo of the error panel — the part is likely in stock.
Built for teams, not just inboxes
Assign, transfer and resolve like a real support desk — while the customer stays on WhatsApp, exactly where they wanted to be.
Live on your site in about ten minutes
Three steps. No developer, no phone number to buy, and no Meta paperwork to work out on your own.
Create your Letstok account
Sign up and open Settings → WhatsApp. If your business already has a Letstok account, the service is simply added to it.
Connect WhatsApp Business
Click Connect WhatsApp Business and complete Meta's official Embedded Signup in the popup. Letstok then shows your connected business, number and status.
- Meta's official signup — your credentials never pass through Letstok
- Works with a new number or one already on WhatsApp Business
- Disconnect at any time from the same screen
Paste one line on your website
Drop the script tag anywhere before the closing body tag. Button text, colour, position and department are all configured from Letstok — your site never needs to change again.
<script
src="https://widget.letstok.com/letstok.js"
data-business-id="your_business_id">
</script>Widget settings
- What the embed key can and can't do
- The key identifies your widget configuration and nothing else
- No access token, WhatsApp Business Account ID or secret is ever exposed in your page source
- Conversations, templates and team members are separated per business
Any business whose customers would rather message than fill in a form
If the question is small and the answer is quick, a form is the wrong shape for it.
Home & field service
Repairs, installation, cleaning. The customer sends a photo of the problem instead of trying to describe it.
Clinics & studios
Bookings, reschedules and pre-visit questions, without anyone waiting on hold.
E-commerce
Where is my order, sizing, returns — answered in the thread your customer already lives in.
Real estate
Listing questions and viewing requests, routed to the agent who owns the property.
Professional services
Qualify an enquiry with two questions before it ever reaches a partner's calendar.
Restaurants & hospitality
Reservations, group bookings and menu questions, answered in seconds.
Pick a plan, keep your number
Every plan includes the website widget, the welcome menu, the shared inbox and human handoff. Plans differ on volume, team size and where your leads go next.
Starter
One number, one small team, everything that matters.
- 2 team members
- 1 WhatsApp number
- Website widget & welcome menu
- Shared inbox & human handoff
- Leads to email
- Basic routing & analytics
- Make / Zapier
- CRM integration
Growth
For a real support desk with a real queue.
- 5 team members
- 1 WhatsApp number
- Everything in Starter
- Departments & routing rules
- Make / Zapier automations
- Full analytics
- Email & chat support
- CRM integration
Pro
Multiple numbers, a bigger team, and your CRM in the loop.
- 15 team members
- 3 WhatsApp numbers
- Everything in Growth
- CRM integration (HubSpot, Pipedrive & more)
- Advanced routing & analytics
- Priority support
- Done-for-you onboarding
Enterprise
High volume, many numbers, or requirements a plan page can't answer.
- Custom message volume and rates
- Unlimited team members and numbers
- Custom CRM and internal-system integrations
- Dedicated account manager and SLA
- Security review, DPA and onboarding support
Questions businesses ask before they connect
Do I need my own WhatsApp Business number?
Is this a chatbot?
Can a customer always reach a human?
What happens to my existing contact form?
Who owns the conversations?
Do we need a developer to install it?
Can we message customers first?
Does it work in Hebrew?
Turn your next website visitor into a conversation
Connect your WhatsApp Business number, drop one line on your site, and start answering people where they already are.