AI Agent Terms of Service

1. The agreement

These terms form an agreement between Letstok and the business that subscribes to the AI Agent service. By creating a workspace or installing the widget you accept them. If you accept on behalf of a company, you confirm you are authorised to do so.

2. What the service does

• Reads the website, product listings, files and other content you point it at, and builds a knowledge base from them.
• Answers questions from your website visitors, in your business's name, using that knowledge base and live data from systems you connect.
• Captures contact details visitors volunteer and turns them into leads.
• Escalates conversations to your team and notifies them.
• Provides a shared inbox and, on the applicable plans, a CRM, a follow-up board, appointment booking, a WhatsApp channel and campaign tools.

3. What an AI agent is, and what it is not

This is the most important section in these terms. Please read it.

The agent generates answers using a language model. It is built to answer only from your own content and to refuse when it cannot — it is instructed never to state a price, a stock level or an opening time without querying live data, and to hand over to a person when it cannot ground an answer. These safeguards substantially reduce errors. They do not eliminate them.

The agent may still produce an answer that is incomplete, out of date or wrong. You are responsible for what your agent says to your customers, exactly as you would be for an employee. We provide the tool; the words are published under your name.

• Review what your agent tells people, especially in the first weeks. The inbox shows every conversation and which passages grounded each answer.
• Configure the things it must never promise. Discounts, delivery dates and refunds are blocked by default.
• Keep your knowledge base accurate. The agent is only as correct as the content you give it.
• Staff the escalation path. An agent that flags a conversation nobody picks up is worse than no agent.

4. The agent identifies as AI

The agent tells visitors it is an AI assistant when asked, and offers a person. You may name it, style it and give it a personality. You may not configure it, or instruct us to configure it, to deny being an AI or to claim to be a specific human being.

This is not negotiable. It is a condition of using the service, and in several jurisdictions it is also the law.

5. Your content and your rights to it

You keep ownership of everything you give us: your website content, product data, files, conversations, contacts and configuration. You grant us the licence needed to host, index and process it in order to run the service, and nothing beyond that.

You confirm you have the right to have the content you point us at read and indexed, and that doing so does not breach anyone else's rights.

6. Accounts and team members

• Sign-in uses your LetsTok account. Keep credentials secure; you are responsible for what your team does in your workspace.
• Each plan includes a number of seats. An invited member who has not yet accepted still occupies one.
• Owners and admins can remove members, and removal takes effect immediately.

7. Plans, fees and metering

Plans are billed monthly or annually in advance, in ILS, excluding VAT. Some plans include a one-time setup fee, charged on the first invoice.

• One billable message means one answer generated by the AI for one of your visitors. Your visitors' messages are not counted, your team's replies are not counted, and consecutive visitor messages that receive a single answer count once.
• Each plan includes a monthly allowance. Beyond it, additional messages are charged at the rate published on the pricing page, purchased automatically in blocks.
• You may set a monthly cap. We will not bill you beyond it. At the cap the agent stops generating and falls back to capturing contact details.
• We email you at 80% and 100% of your allowance, and when you reach your cap.
• Fees are non-refundable except where the law requires otherwise. You can cancel at any time and keep access until the end of the period you have paid for.

8. Third-party charges are separate

If you connect WhatsApp, Meta charges you directly for message delivery under its own pricing. Those charges are between you and Meta and are never included in your LetsTok invoice. The same applies to advertising spend on any campaign you run.

9. Acceptable use

You may not use the agent to:

• Give medical, legal or financial advice that a person would ordinarily be qualified to give, unless a qualified human reviews it before it reaches the customer.
• Impersonate another business, or any real individual.
• Collect payment card details, national identity numbers or passwords.
• Send unsolicited marketing, or contact people who have asked you to stop.
• Publish content that is unlawful, deceptive, or that infringes someone else's rights.
• Attempt to extract the underlying model's instructions, or to use the service as a general-purpose AI assistant unrelated to your business.

10. Your responsibilities to your visitors

• Tell your visitors, in your own privacy policy, that conversations on your site are processed by a service provider and how long you keep them.
• Have a lawful basis for the contact details you collect, and honour requests to access or delete them.
• Respond to escalated conversations. The agent promises your visitor a response window; you are the one who keeps that promise.

11. Availability and support

We aim for high availability but do not guarantee uninterrupted service on standard plans. Planned maintenance is announced in advance where practical. Enterprise agreements may include a service level commitment.

If the service is unavailable, the widget degrades to capturing contact details rather than disappearing from your site.

12. Suspension and termination

• You can close your workspace at any time from billing settings.
• We may suspend a workspace for non-payment, for a breach of section 9, or where continued operation poses a security or legal risk. Where circumstances allow we will tell you first and give you a chance to fix it.
• On closure you can export your data. Deletion then follows the timetable in our privacy policy.

13. Warranties and liability

The service is provided as-is. We do not warrant that the agent's answers will be accurate, complete or fit for a particular purpose — see section 3.

To the extent permitted by law, our total liability in any twelve-month period is limited to the fees you paid us in that period. We are not liable for indirect or consequential loss, including lost profit or lost business, arising from an answer the agent gave.

Nothing here limits liability that cannot lawfully be limited.

14. Changes to these terms

We will post changes here with a new version number and effective date, and notify workspace owners by email before material changes take effect. Continuing to use the service after that date means you accept the new version.

15. Governing law

These terms are governed by the laws of the State of Israel, and the competent courts of Tel Aviv-Jaffa have exclusive jurisdiction.

Contact

Questions about these terms: contact@letstok.com. Letstok Technologies Ltd., Haoman 10, Hadera, Israel, 388501.